My August invoice, due on September 10, indicated that I owed $12,237.60. The amount that Rogers claimed I owed increased substantially on the next invoice because there had been two days worth of overseas calls that were carried over onto my next invoice. This contributed to bringing the tally over $13,000 - and the next invoice also included a 26.82% interest charge on what Rogers called a 'late payment'. I would call it a 'disputed' charge - and I further disputed Rogers' practice of charging interest on charges that were in dispute.
The over $14,000 worth of charges on my September invoice continued to appear on all subsequent invoices even past the point when Ted Rogers called me to tell me that he was prepared to zero the bill. On December 22 I received an invoice five days after Mr. Roger's personal and public apology for a total of $14,585.60. The machine that is Rogers Incorporated grinds away slowly and inexorably, and apparently accounts payable had not caught wind of Mr. Roger's intervention before they distributed the December invoice. With jarring irony, this astronomical charge appears on the invoice just above a note from Rogers that says "Seasons Greetings From Rogers Wireless! Wishing you and your loved ones a safe and happy holiday season."
I disputed my December invoice as well.
My January invoice was also not correct. While the astronomical charges on MY cell phone account were zero'd, along with the late penalties that I was being charged, Rogers still insisted on charging me for a "family plan" that originally had been entered into to reduce the costs of communication between me and my son. But Rogers unilaterally frustrated the contract on my son's cell phone in September of 2004 when they shut off service to his phone because I wasn't making a "promise to pay" over $14,000 on MY cell phone. I had been arguing since the fall that I shouldn't be charged for services on my son's phone, nor should I be charged for Rogers' "family plan" as I now only had one working Rogers phone as a result of Rogers' breach of contract. I had to continue disputing those charges on a monthly basis until finally, in March, my invoice reflected reality.
After Rogers unilaterally terminated wireless services to my son's cell phone, I contracted for cell phone services from one of Rogers' competitors on September 14 in order to ensure that my son would have a working phone for his daily trips on the Toronto Subway (and I sued Rogers for damages).
I still have a contract with Rogers for my own cell phone because, should I cancel my contract with Rogers, despite all Rogers has put me through, I would need to pay a cancellation penalty of $200 for the remaining year and a half of my contract and also pay a month's notice to cancel the contract.